Give with confidence
We care what you think…
We only exist because of public donations. So our supporters deserve the highest standards from us in everything we do.
Ethical practice in fundraising and protecting the rights of our supporters is of utmost important to us at the RSPCA Chesterfield & North Derbyshire Branch. As a member of the Fundraising Standards Board, we make the following promise to you.
- We are committed to high standards
- We are honest and open
- We are clear
- We are respectful
- We are fair and reasonable
- We are accountable
We’re determined not to let you down. But mistakes can happen. So if you are ever unhappy with anything we’ve done whilst fundraising – please tell us. We’ll do our very best to investigate your complaint and resolve it swiftly.
Our complaints procedure
We have a dedicated procedure for responding to any complaints about our fundraising. We’ll acknowledge all complaints (if made in writing) within five working days, and give a more detailed response (if needed) within 20 working days. Our Complaints Procedure is available on request.
We’re usually able to resolve any concerns. But if you’re not entirely happy with the way we’ve handled yours, you can make a further complaint to the RSPCA or to the Fundraising Standards Board.
We value your feedback and take every comment seriously. The better we serve you, our supporters, the better we can serve the animals we’re here to help.
Please contact us:
By phone: (9.00am-5.00pm, Tuesday to Friday)
By letter to:
FRSB Complaints Officer
RSPCA Chesterfield & North Derbyshire Branch
137 Spital Lane
By email: firstname.lastname@example.org